How can we help?
If something’s broken, we want to know. Most answers are below — and a real human reads every email, usually within 48 hours.
Frequently asked
Is SongScroll free?
Yes. Free 30-second previews work the moment you open the app — no signup, no subscription. Connect Apple Music if you want full-song playback.
How do vibes work?
Open the Vibes tab, tap a mood like Chill or Dreamy, and SongScroll surfaces a grid of songs that match the feeling — fresh tracks for the mood, not the algorithm's idea of you.
What are 'similar vibes'?
Found a song you love? Tap into its vibe and SongScroll surfaces more songs that feel the same — same energy, same mood. One great track becomes ten.
Why isn't full-song playback working?
Connect your Apple Music subscription in Profile → Settings → Connect Apple Music. Without a subscription you get 30-second previews — that's by design.
The recommendations feel stale.
Switch your discovery mode (Profile → Settings → Discovery Mode) toward Adventurous or Insane — that opens the pool to artists you haven't heard yet.
How do I delete my account?
Profile → Settings → Delete Account. Your collections, saved tracks, and account data are removed within 30 days.
Still stuck?
Email support@songscroll.app and we’ll get back to you. Or grab the latest build: